Solutions

Voice agents for the calls that shape your business.

DDAI Voice configures managed AI agents for front-desk coverage, customer conversations, appointment workflows, lead handling, and approved follow-up.

Core workflows

Start with the call types your team already handles.

AI Receptionist

Answers calls, collects caller intent, handles common questions, routes urgent needs, and transfers approved calls to the right person or department.

  • Business hours, location, and service information
  • Department and employee routing rules
  • Missed-call coverage after hours

Customer Service

Helps customers with routine questions, policy details, order or service updates, and structured escalation paths.

  • FAQ and policy responses
  • Service status and intake workflows
  • Live transfer when the call needs a person

Appointment Scheduling

Books, confirms, reschedules, or routes scheduling requests based on your calendar rules and approval requirements.

  • Scheduling intake and qualification
  • Appointment confirmation calls
  • Calendar-aware handoff options

Lead Qualification

Captures caller details, filters fit, prioritizes urgent opportunities, and sends clean lead summaries to your team.

  • Contact and need capture
  • Service-area and budget questions
  • CRM or inbox-ready summaries

Outbound Follow-Up

Runs approved follow-up workflows for reminders, confirmations, lead response, service updates, and customer outreach.

  • Lead callback sequences
  • Appointment and service reminders
  • Consent-aware outbound rules

Product and Service Assistance

Explains offerings, pricing logic, requirements, availability, and next steps using approved business information.

  • Product and service discovery
  • Qualification before booking
  • Clear escalation for exceptions

Call routing

Each solution can transfer, summarize, and escalate.

The agent follows approved routing rules for departments, locations, priority callers, business hours, unavailable staff, and urgent requests.

Transfer rules

Route callers to employees, departments, office locations, queues, or on-call destinations when the workflow requires a live handoff.

Conversation summaries

Send structured call outcomes to the dashboard and approved business systems so your team can follow up quickly.

Controlled escalation

Define what the agent may handle, when it must ask clarifying questions, and when it should stop and escalate.